Remove author neil-white
article thumbnail

The Most Effective Voice Of The Customer Survey To Use Today

Usersnap

No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. Your customers are the best authority on what they want, so using a VoC survey can help you better understand their wants, needs, and expectations. What is a Voice Of The Customer Survey? Negative Reviews.

article thumbnail

Customer Education & Training: The Investment That Keeps on Giving

Gainsight

When products are new and only have a small number of users, white-glove onboarding and education makes sense. The chance to meet authors or learn new tips from subject matter experts that your customers respect is a powerful incentive for people to spend an hour a month connecting with your company.