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Step-by-Step Guide to Building a Review Funnel in SaaS

Userpilot

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

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24 Customer Retention Marketing Tactics to Grow Your Customer Base

Userpilot

Offer personalized product demos to help trial users experience the full value. Implement a retention dashboard to track vital metrics across user segments. Book the demo! As they become brand advocates, they promote your product via WOM, which is by far the most effective marketing channel. The solution?

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Pendo Free: A Thorough Review + Better Alternatives

Userpilot

That’s exactly what we explore in our review. G2 reviewers give Pendo an average rating of 4.4 Pendo review. Users seem to rate highly the in-app guides but they’ve also encountered some bugs with the demo content: What do you like best about Pendo? Pendo review. No resource center or checklists.

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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

If you want to get started with Userpilot as your insight tool, book a demo now. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer insight tool? Integration benefits are huge, allowing you to connect with other tools and systems you already use.

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Net Promoter Score Definition: Your Key to Customer Loyalty Insights

Userpilot

To calculate Net Promoter Score , you need to subtract the percentage of detractors (score 0-6) from the percentage of promoters (score 9-10), with passives (score 7-8) excluded from the calculation, making it a clear indicator of customer sentiment towards a brand. Get a Userpilot demo now to create your own NPS dashboard.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Offering personalized demos to show the product’s value and encourage deeper engagement. Encouraging referrals and reviews to expand word-of-mouth.

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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. Book a demo to get started right away! This proactive support system improves the customer experience, which increases customer retention. Let’s dive in.