Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% You can gather crucial qualifying information to build rich customer profiles, target different content to different types of customers, and customize the messenger to suit your brand.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Mironov Consulting

MAY 2, 2019

Increasingly, these same companies build software to monitor, adjust, and analyze the real-time performance of their underlying equipment. To share data with partners. To meet customer expectations for consumer-like software usability. To answer threats from software-only competitors.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

JANUARY 21, 2022

Be consistent in the release note format you use and use your brand personality. Refer to external data sources. Channels to distribute your software release notes. But that doesn’t mean good release notes should be just a one-way direct line, broadcasting a message. Make it user-centric.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98