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Four beliefs shaping our vision for customer support

Intercom, Inc.

. “These technologies may have helped businesses scale, but it sent relationships that customers had with businesses back to the dark ages” To deal with this scale, a new generation of technology companies emerged introducing ticketing systems and concepts like “do-not-reply” emails. Which improves retention and grows revenue….

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

So we answer some questions by running our application – to see exactly what happens in some obscure situation – or by looking directly into the software. It’s much less obvious which software improvements will strike a chord with which audience segments, especially since users often want to see our software rather than hear it described.