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Removing Friction Isn't Always Good

Product Solving

From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Hurting User Safety Your users want to accomplish their goal with your product is efficiently as possible, within reason. Especially when the stakes are this high.

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Customer Experience Improvement: What It Means for SaaS and How to Do It

Userpilot

Implement a tracking system. You probably have an existing system, but here are two customer service golden rules to make it better: Prioritize speed. Userpilot customer review. Study the entire customer journey and track user engagement for each stage to identify any friction or setbacks. Implement a tracking system.

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A Practical Guide for Product Strategy From Almundo: A Case Study:

Mind the Product

Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. Without it, product teams become feature teams focused on outputs and not outcomes. What management systems are required? Roadmaps are Dead!

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How to launch a marketplace: A zero-to-one experience

The Product Coalition

With this goal in mind, we decided to focus on the following metrics. We also created more informative landing pages for health conditions and enriched the pages with case studies, vlog and blog posts from doctors, treatment methods and so on.

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Building Your Customer Engagement Framework: All You Need to Know

Userpilot

The more loyal customers you have, the higher the likelihood of word-of-mouth marketing due to customer advocacy. In essence, the advocacy stage is where you get the chance to grow customer relationships beyond the transactional nature and transition towards creating brand advocates that will vouch for your product long-term.

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User Story Mapping: A Practical Guide for Product Teams

CardBoard

Plan Releases: Use your prioritized user story map to plan product releases. Each release should deliver value to the user and contribute to your overall product goals. Case Study: Updating Stripe for CardBoard Let’s get personal with a real-world example of user story mapping in action.

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Urban Navigation Supercharged – With Viktor Eperjesy | ? Design Aloud

UX Studio

You know, I’m going to talk about that, why that change happened, but basically what I do as of today is I help our clients to explore new ways to grow new product strategies, formulate product goals and product vision, and I also help shape the scope of the product. So that’s proper case study there.