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The most popular tool for data analysis – Tableau : Product owners need to extract and visualize actionable insights from the customer feedback and usage tracking data they gather, which becomes easier with Tableau. A CSPO or equivalent certification is a strong plus. Looking into tools for product owners?
Gartner – Learn about the impact of new tech like generativeAI on customer experience. Qualtrics – Watch on-demand webinars on topics like using AI for customer experience and measuring the impact of CX. BrightTALK.com – Discover a vast collection of fireside chats, talks, and webinars by industry experts.
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Building a stellar career as a CX manager takes more than acquiring the right certifications or using the right tech. Best practices to be a great customer experience manager Building a stellar career as a CX manager takes more than acquiring the right certifications or using the right tech. The median annual salary is $77,204.
It’s also a good idea to get relevant certifications such as the Certified Customer Experience Professional (CCXP) to build credibility. Gartner – Learn about the impact of new tech like generativeAI on customer experience. Book a demo to see it in action!
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