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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Review sections of the handbook and make improvements in team meetings. Ask team members to log change requests either as comments in the book or in another system.

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How we use Slack at Slack

The Product Coalition

You never get an email from someone inside the company. We also have a public channel for every feature we develop that anyone in the company can peek inside to see the latest status and updates. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. Due to this disruption, traditional ways of innovation are insufficient. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. Access to testing specialists has become limited due to these restrictions.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

What’s the right way to do this in your company? In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. It was a very intimidating moment.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Is a highly customizable product, covering all aspects of project and product management as well as offering a system suitable for large product teams.

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30 Steps to Mobile App Launch

Alchemer Mobile

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Use this as an opportunity to crowdsource quality assurance and ensure a relatively bug-free experience once you release your public app.

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Top 6 Translation Management Tools for Software Builders

Usersnap

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot. More happy customers mean increased sales.