Three Red Flags You’re Using the Wrong Customer Success Platform
Gainsight
AUGUST 29, 2023
The majority of organizations we surveyed hold CS responsible for Net Revenue Retention (NRR): the most important metric to thriving in this era of the SaaS economy. Here are our top three warning signs that your CS team needs to reevaluate its tech stack. You experience slow onboarding and growth due to limited best practices.
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