Userpilot

APRIL 22, 2024

Introducing secondary features to exceed expectations and customer satisfaction. Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Inviting users to register for a webinar with Userpilot.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Customer Experience 82

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Integrated knowledge base. It includes: Live chat. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. Different customers need help at different times.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

NOVEMBER 24, 2022

A full-blown SaaS knowledge base is the best way to reduce support ticket volume since it makes information readily available to all users. Since investing in customer education initiatives will increase customer satisfaction, it should come as no surprise that it’ll have a direct impact on your bottom line.

Feedback Software 97

Feedback Software Analytic Tools Reporting Tools Data Visualization 97

Userpilot

MARCH 29, 2024

Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product. In-app support resources empower them to solve issues independently, improving customer satisfaction. The absence of it leads to user frustration and churn. Checklist built with Userpilot.

Data Visualization 102

Data Visualization User Testing Analytic Tools Feedback Software 102

Userpilot

OCTOBER 26, 2021

The term "product experience" (PX) relates to the part of the overall user experience that takes place inside your product. It's the shared responsibility of multiple SaaS departments, notably product and customer service. So Kontentino can save such features for agency customers only. Honorable mentions.

Customer Experience 96

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 96

Userpilot

APRIL 30, 2020

It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”

Reporting Tools 82

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 82