Consulting Customer Satisfaction Outbound Positioning 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Business intelligence: Prodsight. Product feedback: Productboard.
Intercom, Inc.
JUNE 8, 2021
It helps you to build longer-lasting relationships with your customers, while simultaneously empowering your support team to balance great customer experience with efficiency. We commissioned Forrester Consulting , an independent research firm, to learn more about how conversational support is changing the industry.
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Intercom, Inc.
JULY 19, 2021
And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased business efficiency (58%). Increased ROI (54%).
Userpilot
APRIL 30, 2020
It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”
Userpilot
APRIL 30, 2020
It’s no surprise, then, that customer success is seen as either “important” or “very important” by an overwhelming 95% of SaaS companies with growing revenues. The question is: What do we actually mean by “customer success”? First of all, it’s important to point out that “customer success” is not synonymous with “customer satisfaction.”
Intercom, Inc.
MARCH 10, 2020
A customer experience that isn’t anchored on a single set of values will quickly start to feel fragmented – especially when team members can’t readily consult one another when issues come up. Along with metrics, our values will help the team keep a positive “business as usual” mindset. How do I know this? Proactive support.
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.
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