Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 4, 2022

As the name indicates, in-app surveys are used for capturing feedback from users right in the app. Of course, there are a few exceptions to the rule. This is a great example of how you can tie in your feedback pop-ups into your overarching analytics efforts. What is an in-app survey? Satisfaction survey progress bar.

Feedback Software 52

Feedback Software Analytic Tools Research Software Product Research 52

Userpilot

OCTOBER 1, 2021

Greet your customer by their first name. Briefly summarize the value your business is going to provide. A cohort is really just a fancy name for a group of people who have similar JTBDs. And of course, the specific tasks given to a customer on an onboarding checklist will vary according to what segment they got assigned to.

Analytic Tools 113

Analytic Tools Feedback Software User Testing Data Visualization 113

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. You could identify a series of key journeys – signup , activation , referral, or checkout to name a few. You can break it down into two major categories: function and opportunity friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

JANUARY 31, 2019

It is an intuitive feedback management tool which encourages customers to submit bug reports and ratings through its outstanding simplicity. Usersnap is a go-to tool for Digital Marketing Agencies who are looking to incorporate customer feedback into their products and services. Smaply {UX}. Smaply – Screenshot.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Userpilot

JANUARY 22, 2020

But of course: what is considered a ‘good’ NPS score also depends on your industry. Of course, comparing yourself to others only gets you so far. Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Cross-referencing with product usage analytics.

Analytic Tools 126

Analytic Tools Feedback Software Research Software Data Visualization 126

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can monitor the performance of tooltips in the Analytics section. It’s also possible to export the analytics data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 15, 2023

In reality, it’s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 12, 2023

In reality, it’s more of a customer service tool that can be used to build knowledge bases rather than an actual onboarding or analytics platform. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 9, 2023

PLG strategies allow companies to scale faster and with smaller resources thanks to self-service. PLG businesses also achieve lower customer acquisition costs by leveraging organic acquisition channels like WOM marketing while sales teams can focus on high-value deals. Naturally, product-led companies need to acquire customers.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

DECEMBER 12, 2023

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Multi-Platform Analytics : Because Pendo is compatible with mobile applications, you’ll be able to track product analytics for both web apps and mobile apps.

Analytic Tools 52

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 52

Userpilot

DECEMBER 10, 2023

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Multi-Platform Analytics : Because Pendo is compatible with mobile applications, you’ll be able to track product analytics for both web apps and mobile apps.

Analytic Tools 52

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

Feature analytics dashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

User analytics : Effective user analytics features provide data on user behavior – revealing user activities, popular features, and potential drop-offs in the customer journey. Additionally, the analytics features are fairly limited compared to Userpilot, leaving more to be desired.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

JANUARY 30, 2023

We’ve handpicked some of the best SaaS user activation examples to inspire you to nail yours: How Kontentino increased new user activation by 10% Kontentino is a social media planner with robust analytics to help agencies and marketing teams thrive on social media. Of course, not every member of the group is a customer. Surfer Academy.

Analytic Tools 92

Analytic Tools Feedback Software Customer Experience User Testing 92

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role. The common thread though is a focus on UX (user experience). Wireframing. Prototyping.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

APRIL 6, 2021

You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. Of course, once you’ve categorized the feedback, you will still need to follow up on it and take action! Source: LinkedIn.

Feedback Software 54

Feedback Software Research Software User Testing Customer Experience 54

Userpilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! By using Help Scout, businesses can efficiently manage customer interactions and monitor and resolve any issues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 16, 2023

Last but not least, the landing page also has an FAQ section as a self-service resource for prospects who are still on the fence and want to learn more but aren’t ready to reach out yet. Highlights: Clean hero section Highlighted benefits Product screenshots Self-service resources 3. Asana Asana landing page.

Feedback Software 96

Feedback Software Reporting Tools Embedded Analytics User Friction 96

Userpilot

OCTOBER 14, 2020

Of course, it’s possible to onboard new users one-on-one. Not with self-serve, product led SaaS businesses with a lower ARPU though. – the development bill will run quite high if you try to build everything yourself. And of course – pay for the reworks again. Here’s an example from Airtable.

Research Software 98

Research Software Customer Experience User Testing Embedded Analytics 98

Intercom, Inc.

JANUARY 3, 2019

Des: And that covers, of course, not just product engineers, but everyone working on foundations, security, stability, infrastructure – you name it. So like we’ve always done with operations and process, we sat down with the sales team over the course of weeks and months and together, very collaboratively, built a process.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Userpilot

JULY 18, 2023

When the product is ready, PMs use customer feedback and product analytics to track product performance and inform its future innovation. They are strategists, planners, negotiators, mediators, leaders, customer advocates, storytellers , and change agents – to name just a few. What does a product manager do?

Data Visualization 95

Data Visualization Product Research User Testing Onboarding KPIs 95