Intercom, Inc.

JUNE 20, 2018

Making requests for things like “user permissions” left it up to our product managers to guess what we meant: While we wanted to deliver value to our upmarket customers, we were actually underplaying our hand. Building a positive feedback loop. But in doing that, our suggestions became far too broad.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Gainsight

APRIL 2, 2021

Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Since companies often start with one product team building for all use cases, the Customer Success team ends up being the early conduit for corporate customers’ needs. Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Product Coalition

MARCH 5, 2018

Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative! Quickdraw : Crowdsourced data on line images and strokes 3. what happens if Machine Learning gives a wrong prediction?

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

DISQO

JULY 5, 2018

In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. appeared first on Feedback Loop.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. appeared first on Feedback Loop.

User Testing 40

User Testing Research Software Product Research Market Research 40

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

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Feedback Software Analytic Tools Research Software Product Research 264