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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Vision Page. You’re going to modify it along, but it will be a great reference and guide for your customer-centered organization along the way. . Other Resources.

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Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight

Gainsight

Two, we also have a vision to expand our offering and to make it even more competitive not just for the “now,” but also for the future. Vision and voice of the customer have made us the leader among customer success software vendors. Reference Center. Expansion Center.

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Maximize Engagement as a Remote Product Leader

ProductPlan

And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.

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Humans Are Awesome/Terrible At Risk Management | Andy Ellis, Akamai | BoS USA 2019

Business of Software Conference

This is actually crowdsourced words I didn’t even come up with these on my own. So, through this I’m going to reference a lot of neuroscience cognitive behaviour except that I’m simplifying everything as models because that science is a wicked complex and that is not my personal discipline. Those of you from the UK?