UX Planet

JUNE 30, 2025

million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Intercom, Inc.

FEBRUARY 22, 2022

Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day. This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Gainsight

FEBRUARY 12, 2019

We all know how it works…a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. Every user has to go through it to get access to your platform.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45