Customer Communications, Demo and Market Research

Customer Intelligence in SaaS: How To Collect Customer Intelligence Data and Improve Loyalty?

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software

Feedback Software Research Software Analytic Tools Data Visualization

Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…

Usersnap

AUGUST 31, 2019

First, it asks the user to rate the feature with a radio point system, then there’s an optional text area to leave comments and suggestions. It is interesting to see how Google plays the game of proactive customer feedback. Getting customers to verbalize their opinions offers deeper and more actionable insights for improvements.

User Testing

User Testing Feedback Software Customer Feedback Data Visualization

Product Management Today

Customer Intelligence in SaaS: How To Collect Customer Intelligence Data and Improve Loyalty?

Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…

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