Customer Communications Generative AI Knowledge Base 
UX Planet
JUNE 30, 2025
In the UK, NatWest’s AI assistant, “Cora,” handled 11.2 million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. Together, software, banking and retail account for 38% of the global AI spend. At the same time, a J.D.
Userpilot
MARCH 5, 2025
That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Customization options: Can you tailor the platform to match your brand identity and specific needs?
Userpilot
JULY 29, 2024
Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.
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