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What Is Feature Usage Rate and How to Measure It

Userpilot

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Metrics selection – which key metrics are most relevant to your goal?

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NPS vs CSAT Surveys: Which Customer Satisfaction Metric is Best to Use?

Userpilot

NPS vs CSAT surveys: which is better for measuring customer satisfaction? The short answer is both since each method analyzes customer loyalty but at a different depth. So, let’s break it down and study what method is best for measuring user sentiment and why. NPS vs CSAT: why you should use them together.

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Customer Engagement Dashboard: Which Metrics to Track and How to Create One

Userpilot

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. What is a customer engagement dashboard?

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9 Customer Analytics Use Cases For SaaS

Userpilot

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. Key metrics you should be measuring. Increase user satisfaction.

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5 Essential Types of Product Metrics to Track For SaaS [+ Metric Lists]

Userpilot

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. You can also use a product metrics framework, ie.

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Customer Feedback Surveys: Types, Questions, and Templates

Userpilot

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Customer Effort Score (CES).

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What is User Engagement Analysis? Top 9 Metrics to Track

Userpilot

What metrics you should track? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.