Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. Whereas for established ones the average customer retention rate is as high as 90%.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

NOVEMBER 11, 2022

Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. When it comes to Chameleon, you’re limited to one launcher and five microsurveys on the Startup plan. Try the best user onboarding tool for your SaaS now! GET A DEMO. 14 Day Trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 4, 2021

Larger enterprises tend to have in-house customer service teams, and if each team member needs an account, the costs can rack up quickly. Would you rather work with a tool that allows you to solicit feedback by email, or would you prefer a tool that automatically collects user data in-app? Delighted Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 11, 2022

Userguiding and Whatfix are user onboarding, user feedback, and user analytics tools and each has its pros and cons. When it comes to Whatfix, it’s mostly used by enterprise companies and is very expensive if you’re a startup or an SMB. Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

NOVEMBER 11, 2022

Pendo and Whatfix are both user onboarding, user analytics, and user feedback tools that are widely used by SaaS companies but each has its advantages and disadvantages at the same time. However, Pendo’s strongest side is its user analytics and its free plan is very limited with a lot of basic features missing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 20, 2021

A product feedback tool allows you to collect feedback from users and stakeholders, quantify and analyze them to provide insights. It helps create a better user experience, measure customer satisfaction, boost customer loyalty and retention. Product Feedback Tools Help Measure Customer Satisfaction.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. You want to collect detailed customer feedback.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. WalkMe analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 20, 2024

The no-code approach makes it great for non-technical teams to do product tours, checklists, walkthroughs, progress tracking, and real-time analytics. The price is a steal if you’re starting, as it’s built for startups and SMBs. The price is a steal if you’re starting, as it’s built for startups and SMBs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MAY 12, 2024

If a user is struggling with onboarding, Userpilot sends personalized in-app messages to aid them. You want advanced analytics : Userpilot outshines Product Fruits with its analytics prowess. It helps deeply comprehend user behavior and sentiment without coding or API hassles.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 12, 2024

LouAssist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : LouAssist doesn’t have any product usage analytics capabilities. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 20, 2024

Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. Hotjar is the best tool for collecting quantitative and qualitative data.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 21, 2024

Here are the top 15 NPS survey tools for you to consider: Userpilot : A holistic product growth platform designed to collect feedback and track in-app usage to deliver personalized user experiences. Userpilot also offers solutions for user onboarding and product analytics as well. Which NPS tool should you consider?

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Customer engagement tracking for collecting customer experience data. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

OCTOBER 30, 2023

Implement a customer loyalty program to increase product stickiness. Increase customer engagement with gamification. Identify and reduce friction with funnel reports. Flag dips in customer engagement for key features. Improve customer retention by monitoring active users. Calculating customer retention rate.

Feedback Software 104

Feedback Software Analytic Tools Customer Feedback Customer Experience 104

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Comprehensive Analytics : Userlane has two applications for user analytics: HEART and Content analytics.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 13, 2024

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. For example, Userpilot has an in-app integrated product analytics tool, unlike Product Fruits.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. Flexible dashboards. Multi-platform analytics. Source: Pendo. Source: Pendo.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR UserGuiding is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Customer engagement tracking for collecting customer experience data. Operating system. Checklist completion.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

FEBRUARY 19, 2024

Targeted in-app help : Look for the tools that let you segment users by their jobs to be done , goals, and problems. This will enable you to provide users with relevant in-app help. Funnel analysis : Using funnel analysis , you can easily spot where customers are facing problems.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 12, 2023

TL;DR Proactive customer service means anticipating and addressing customers’ needs and challenges before they arise. This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 20, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JANUARY 20, 2024

Extensive Third-party Integrations : While Userlane offers some key integrations if your business heavily relies on a diverse range of third-party tools and you need a seamless, in-depth integration for all of them, you might want to explore platforms like Pendo or Mixpanel that offer broader integration ecosystems.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Are you wondering if Appcues is the right fit for your user onboarding needs or if you should check out other options?

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52