UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Let’s start, Google Analytics 4 is a powerful web analytics service that provides valuable insights into user behavior, engagement, website conversion, and much more. It’s six years old.

Data Visualization 98

Data Visualization Analytic Tools User Testing UX 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 97

User Testing Product Research Customer Experience User Experience 97

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. Let’s get to it!

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. How to calculate it. How to reduce it. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. How to calculate the drop-off rate? Why it’s important to measure it.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like?

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

FEBRUARY 25, 2024

To build a funnel for tracking conversions, here are the essential steps you can follow: Define funnel objectives and map the customer journey from initial interaction to conversion, identifying key events for effective tracking. Here’s how to set up a framework that captures and improves the path to conversion.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? Users are fast to form opinions on brands and slow to change them.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Title/Name: Task Auto-Scheduling 2.

Roadmap 118

Roadmap Feedback Software Onboarding KPIs User Testing 118

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Get a demo and see how! What is UX analytics?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? And how do you create and use one? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

JUNE 12, 2023

Different types of marketing surveys for qualitative and quantitative research By now, you may be wondering how to conduct marketing surveys and begin reaping the benefits listed above. This section shows you various survey types and how to approach them correctly. How large is your company? User persona example from Userpilot.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

AUGUST 14, 2023

Which determines if you’ve achieved product-market fit by asking customers how disappointed they would be if they could no longer use your product There are eight customer satisfaction survey examples, including: The rating-scale survey questions. Quantify customer expectations with a free customer satisfaction survey.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

MARCH 14, 2023

But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience. JBTDs, user roles, etc.). Building tooltips in Userpilot.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Let’s look at how to create a better secondary onboarding process.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Reduces customer acquisition costs. Boosts brand awareness.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

OCTOBER 15, 2023

From our guide, you will learn: What product analytics marketing automation is Why marketers should use product analytics How to collect and analyze data to gain actionable insights Key metrics to track Best product analytics tools Let’s get right to it! How to collect product analytics data for marketing automation?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

MARCH 6, 2024

Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. This can include real customer experiences, testimonials, online reviews, success stories, social media comments, and more. Hubspot’s chatbot.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

DECEMBER 7, 2021

To measure the success of your customer-oriented marketing track metrics like NPS scores, LTV, LTV: CAC ratio, customer satisfaction scores, and churn rate. Use a product growth and adoption tool to communicate with your users in-app and build personalized user-centered experiences. What is customer orientation?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

APRIL 7, 2023

User Persona Survey Trigger user persona surveys in-app to make it convenient for customers to answer and maximize response rates. Welcome screens and sign-up flows help you collect data like company name, roles, goals, jobs to be done, etc. Miro’s user persona survey template.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

AUGUST 10, 2022

What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. So let’s learn how to collect and act on customer data! Why are customer insights important? And much more. A/B testing feature in Userpilot.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

FEBRUARY 4, 2023

Offensive Initiatives As the name suggests, offensive initiatives are proactive and aim to create a competitive edge for you. These interactive elements can improve the user experience and increase customer retention. It can help users discover and use your features in a context-sensitive manner. Initiative example #2.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

NOVEMBER 27, 2023

How to calculate the churn rate? There are two main types of churn, namely, customer churn and revenue churn. As is obvious from the names, each churn rate focuses on different avenues of company growth , i.e. customer or revenue. How to calculate the retention rate? Path analysis with Userpilot.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. It’s similar to customer loyalty and can thus be measured through NPS surveys. Read on to learn how to create raving fans.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

The Product Coalition

JULY 6, 2023

Traditionally, SaaS products are notorious for being clunky, challenging to onboard onto, and lacking modern UI/UX best practices. I won’t name any names, but I’m sure you can think of a few popular SaaS products that fit this bill. First, it’s crucial to create a culture of being customer-centric.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Userpilot

OCTOBER 1, 2021

If you really want to offer a customer a timely solution, a better approach is to ignore the popular narrative, figure out what they want as an individual , and give it to them as efficiently as possible. More on how to do that later. How to create a personal touch when you onboard new users.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

MARCH 23, 2023

Passives : These are indecisive, unenthusiastic customers that leave a passive rating (7-8). They are loyal customers and will recommend your product , given the opportunity. How to calculate NPS. Get insights on how to improve customer experience and increase customer satisfaction.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. Put simply, user personas impact your entire business model. Building out a negative persona helps you identify customer profiles that lower your retention rate.

Data Visualization 98

Data Visualization Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

JUNE 22, 2022

A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. In today's post, we'll explore how in-app help can help you improve customer onboarding. In-app help improves customer satisfaction and drives adoption.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

JUNE 6, 2023

And, how to analyze product usage data to enhance the product experience. PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Various kinds of analyses that can benefit your processes.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88