Userpilot

OCTOBER 20, 2023

Evaluate the impact of your product and marketing strategies in increasing customer satisfaction. How to collect customer feedback and opinions for sentiment analysis? Collecting customer feedback is a key part of the sentiment analysis process.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

JANUARY 25, 2024

Its primary role is determining the next action based on the user’s intent and the chatbot’s current state. The dialogue manager maintains a conversation state, including the user’s intent, entities, and other relevant context. It decides how to guide the conversation toward achieving the user’s goal.

Artificial Inteligence 137

Artificial Inteligence Reporting Tools Feedback Software Research Software 137

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history. Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Three retargeting methods to boost customer engagement. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

MARCH 25, 2024

Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction. There are five steps to tracking and measuring user sentiments: Invest in the right sentiment analysis tools. Gather user sentiment data from multiple sources.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Reporting Tools 96

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Gain competitive advantage.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Weak Development Team 93

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. Let’s learn how. But how do you do this?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Customer Feedback 99

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. So how do you ensure that your product not only lives but actually thrives? TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others. This approach allows you to take measures to maintain or improve customer satisfaction.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. How to identify churn risk signs hiding in your product: Talk to your customer success team. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

BrainMates

DECEMBER 2, 2019

Product positioning is an important part of a product marketing strategy. It helps buyers and users understand where a product ‘fits’ in terms of what it offers and how it compares with competing products so that they can select the product that will best serve their needs. Why does product positioning matter?

Positioning 64

Positioning User Testing User Friction Data Visualization 64

Alchemer Mobile

DECEMBER 13, 2023

Are you getting feedback at critical touch points to save a customer? Problem 1: You don’t know when a customer is at risk Most people think that only low customer satisfaction scores churn, but we found that customers giving passive scores churn more often. Already an Alchemer customer? Not a customer yet?

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Research Software 99

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. The average revenue per user. Customer loyalty. Overall customer satisfaction.

User Testing 89

User Testing Feedback Software Data Visualization Customer Feedback 89

Userpilot

MARCH 6, 2024

A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. How to create a product funnel?

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Gainsight

MAY 31, 2023

TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

APRIL 3, 2024

Embracing product-led growth starts with delivering clear, immediate value to users and ensuring they quickly reach the “ Aha! ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position. User persona example.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 91

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? It creates a sense of reliability among the customers, fosters trust, and encourages product adoption and loyalty. You should work to lessen this gap to create solid customer loyalty. – Think with Google.

Branding 90

Branding Customer Experience Feedback Software Data Visualization 90

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

SEPTEMBER 12, 2022

Increase customer lifetime value. Drive positive WOM. But what does it even mean to delight customers? And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Offer dedicated help to your unhappy customers.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users.

Feedback Software 87

Feedback Software Analytic Tools Research Software User Testing 87

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. Visualizing your customer data helps you easily understand your customers’ needs and spot trends.

Data Visualization 96

Data Visualization Customer Feedback User Friction User Testing 96

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 97

Research Software Feedback Software Analytic Tools Positioning 97

Userpilot

OCTOBER 4, 2022

The most used attitudinal metrics to measure the effectiveness of your UX through the Net Promoter Score (NPS) , Customer Effort Score (CES) , Customer Satisfaction Score (CSAT) , System Usability Scale (SUS), and Usability Metric for User Experience (UMUX). How to measure UX effectiveness with attitudinal UX metrics?

Customer Experience 78

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 78

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors.

Data Visualization 97

Data Visualization Customer Experience Analytic Tools Customer Feedback 97

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Bad customer service. Track feature usage to understand customer engagement. Poor onboarding.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Data Visualization 89

Userpilot

JULY 18, 2022

Analyzing customer loyalty helps you identify patterns to boost loyalty, improve customer experiences , and increase your Customer Lifetime Value. What is customer loyalty in SaaS? In SaaS, customer loyalty is a qualitative measure of how likely your customers are to make repeat purchases.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 97

Customer Experience User Testing Research Software Feedback Software 97

Userpilot

DECEMBER 6, 2022

You need to measure customer experience to understand user interactions, build strong customer relationships, and remove friction points. Here are the 10 key CX metrics that can help you measure customer experience. Customer Satisfaction Score (CSAT). Customer Effort Score (CES). Customer churn rate.

Customer Experience 95

Customer Experience User Testing Customer Feedback Data Visualization 95

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. You can also discover friction points and eliminate bottlenecks to increase customer satisfaction and engagement. The loyalty stage thus consists of your power users.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 96

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98