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It involves creating a comprehensive experience for customers by providing exceptional service. This service can be provided through support, training, consulting, and other value-added services. Zendesk also provides a comprehensive knowledgebase for users to find answers independently.
Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customertraining software: Improved customer experience and customersatisfaction, better onboarding , reduced time to value , increased customer engagement , etc.
Common customer service issues include lengthy wait times, inaccessible human reps, slow resolution, inconsistent support quality , and poor communication skills of the support team. It’s also about creating a system where all customer issues are prevented or solved as fast and efficiently as possible.
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