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Four beliefs shaping our vision for customer support

Intercom, Inc.

Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Specializing in guided customer onboarding experiences, WalkMe streamlines user interactions across applications with interactive guides and checklists, though its analytics features are somewhat limited. Its application isn’t limited to customer onboarding. User segmentation for targeted messaging. Knowledge base.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. And building out a fully working feature means spending real money.