Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. Why is customer retention so important?

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Feedback Software Customer Experience Customer Feedback Data Visualization 98

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

UX Studio: Product Management

MARCH 12, 2019

The McKinsey & Company international consulting firm conducted one of the largest worldwide studies ever to measure revenues and shareholder returns related to good design culture in companies. Read the full report here. Read the full report here. McKinsey tracked 300 companies for more than five years.

Data Visualization 91

Data Visualization Reporting Tools User Testing Research Software 91

Userpilot

JULY 26, 2021

It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. But isn’t that what all companies do? The evolution of product-led growth has come about as a result of a shift in the buying process at companies whereby non-C-suite employees have more say in buying decisions. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. and third party integrations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 28, 2024

TL;DR This is a business professional who focuses on keeping existing clients happy and doing business with the company. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Let’s get started! Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. Their platform, like Gainsight, is a business-impacting tool for their clients.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52