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The Importance of Drag and Drop Analytics

Reveal

Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own. What Is Drag and Drop Analytics?

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What is a Retention Manager? Responsibilities, Salaries, and More

Userpilot

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention manager. TL;DR This is a business professional who focuses on keeping existing clients happy and doing business with the company.

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Retention Manager Salary [+ Resources to Advance]

Userpilot

TL;DR This is a business professional who focuses on keeping existing clients happy and doing business with the company. They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Let’s get started! Book a demo to see it in action!

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15 Winning Customer Retention Examples to Power Up Your Strategy

Userpilot

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. Why is customer retention so important?

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Skyrocketing Your Product Growth in 2021: The Ultimate Guide

Userpilot

It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. But isn’t that what all companies do? The evolution of product-led growth has come about as a result of a shift in the buying process at companies whereby non-C-suite employees have more say in buying decisions. Not exactly.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

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Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate

Gainsight

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. Their platform, like Gainsight, is a business-impacting tool for their clients.