Reveal

AUGUST 24, 2022

Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own. What Is Drag and Drop Analytics?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Grammarly collects customer data by allowing them to select their writing goals. Why is customer retention so important?

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Data Visualization 87

Userpilot

JULY 26, 2021

It’s how companies like Slack, Notion, Calendly, and Loom have achieved such viral growth. But isn’t that what all companies do? The evolution of product-led growth has come about as a result of a shift in the buying process at companies whereby non-C-suite employees have more say in buying decisions. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Gainsight

AUGUST 31, 2020

Recently, our Chief Customer Officer, Ashvin Vaidyanathan , met with Mike Rivisto , Senior Vice President, Customer Success, and Services at ServiceChannel along with their Senior Director of Customer Success, Jessica Countess. Their platform, like Gainsight, is a business-impacting tool for their clients.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

PMLesson's Ace the PM Interview

JUNE 9, 2020

Are you interested in making the leap into becoming a technical program manager (TPM)? But you also want to learn a little more about what it means and what it takes to be a technical program manager before you dive in headfirst. What is Technical Program Management? So how does a program compare to a project?

Reporting Tools 98

Reporting Tools Fractional CTO Fractional VPE CTO 98

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52