Userpilot

MAY 1, 2024

In this article, we dig deeper into what user needs analysis is and how you can get started with it. TL;DR User needs analysis refers to using various techniques to understand users’ aspirations, goals, and pain points. Userpilot can help you monitor user behavior and collect qualitative feedback with in-app surveys.

User Testing 87

User Testing Feedback Software Analytic Tools Research Software 87

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. Customer interviews and different types of microsurveys ( NPS , CSAT , CES , PMF , etc.)

Data Visualization 88

Data Visualization Customer Feedback User Testing Customer Experience 88

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

User Testing 84

User Testing Customer Experience Customer Feedback Product Research 84

UX Planet

SEPTEMBER 10, 2024

Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort. Measure how many front-end and design teams refer to the system in their workflow. Measuring methods Surveys.

Analytic Tools 84

Analytic Tools Feedback Software Systems Review Data Visualization 84

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Reporting Tools 94

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Product Research 86

UX Planet

JUNE 14, 2024

Target users (How do user feel about a comment section) In reference to the image below: While users are excited about the prospect of Netflix introducing comment sections to the platforms, concerns regarding spoilers and maintaining a positive community exist.

Product Research 84

Product Research Product Strategy Feedback Software Research Software 84

Userpilot

APRIL 29, 2024

Let’s take a look at a few helpful SaaS design principles and best practices that’ll help you enhance the product experience. TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction.

Feedback Software 83

Feedback Software Research Software Analytic Tools Customer Experience 83

Userpilot

JUNE 20, 2023

It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. The result is increased customer satisfaction and retention.

Data Visualization 71

Data Visualization Analytic Tools Product Research Feedback Software 71

Userpilot

AUGUST 30, 2024

In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. TL;DR Quantitative data refers to numerical information you can measure and analyze statistically, while qualitative data offers deeper insights. What is quantitative data? Average NPS.

Data Visualization 80

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 80

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Onboarding KPIs 95

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them.

User Testing 77

User Testing Customer Feedback Feedback Software Product Research 77

Split

JUNE 14, 2024

This allows you to closely monitor user interactions, gather feedback, and make decisions about which features to keep, tweak, or scrap. Armed with this real-time customer data, your product team can make agile adjustments to the user experience, ensuring a smooth and satisfying transition for your entire user base.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

JUNE 26, 2024

Let’s go over 15 of the best customer experience examples from other successful SaaS companies: Userpilot’s In-App Guidance : Userpilot’s onboarding with interactive walkthroughs enhances customer satisfaction by providing tailored and responsive guidance. And see what we can learn from them.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Data Visualization 89

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Organize the resource center to enhance the user experience.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

JUNE 29, 2024

A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates. Future-state maps visualize an improved user journey and guide strategic planning and innovation.

User Testing 93

User Testing Data Visualization Customer Feedback Customer Experience 93

Userpilot

JULY 21, 2024

TL;DR A customer experience product manager in SaaS optimizes the end-to-end customer journey. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle. A customer experience product manager in SaaS optimizes the end-to-end customer journey.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Split

MAY 15, 2024

Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users. In a DevOps environment, deployment refers to the technical process of moving software from a development environment to a test, staging, or production environment, ensuring it is operational and ready for use.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Userpilot

MAY 9, 2024

This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. TL;DR Happy customer service refers to all the efforts a company makes to ensure customers are satisfied, delighted, and have a positive experience across all interactions.

Data Visualization 86

Data Visualization Reporting Tools Customer Experience Customer Feedback 86

Userpilot

MAY 13, 2024

Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Types of surveys include: Customer Satisfaction Score (CSAT). Track overall satisfaction with your product or service. Net Promoter Score (NPS).

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85

Userpilot

DECEMBER 23, 2023

TL;DR New user retention refers to how many new users return to use the product again. The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty.

Analytic Tools 79

Analytic Tools User Testing Feedback Software Customer Experience 79

Userpilot

MARCH 7, 2024

In SaaS, user engagement is the measure of user activity inside the product over time, often expressed in terms of usage frequency and intensity. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails.

Analytic Tools 88

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 88

Userpilot

SEPTEMBER 30, 2022

Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. It’s the sum of a customer’s digital interactions with your brand. Increased customer satisfaction.

Customer Experience 75

Customer Experience User Testing Data Visualization Feedback Software 75

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Conversion rate measures the percentage of users performing the desired action. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 73

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

FEBRUARY 19, 2024

TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page. The drop-off rate is the percentage of users who abandon a process or action before achieving a specific goal.

Analytic Tools 86

Analytic Tools Data Visualization Onboarding KPIs User Testing 86

Userpilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. Learn which features customers use the most and what features they might need. What is user analysis?

Customer Feedback 87

Customer Feedback Data Visualization User Testing Analytic Tools 87

Userpilot

DECEMBER 6, 2022

You need to measure customer experience to understand user interactions, build strong customer relationships, and remove friction points. Customer experience (CX) is your customers’ overall impression of your brand across different stages of the customer journey. Customer health score.

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. TL;DR User behavior trends are not the same as consumer behavior trends. Frictionless sign-ups and proactive support are now essential for winning over users.

Analytic Tools 90

Analytic Tools Data Visualization User Testing Reporting Tools 90

Reveal

DECEMBER 6, 2023

OEM analytics, short for Original Equipment Manufacturer analytics, refers to a category of business intelligence products seamlessly integrated into Software as a Service ( SaaS ) offerings or independent software vendor (ISV) solutions. This allows for a customized user experience, enhancing brand consistency and engagement.

Analytic Tools 63

Analytic Tools Data Visualization Feedback Software User Testing 63

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 83

Data Visualization User Testing Customer Feedback Customer Experience 83

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Time to Value. Churn Rate.

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. to reduce your overall time to resolution.

Customer Experience 80

Customer Experience Onboarding KPIs User Testing Customer Feedback 80