Intercom, Inc.

SEPTEMBER 21, 2022

And with that explosion in addressable market came an explosion in customer service requests. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated. Clunky legacy support tools make it hard for support agents to find the right information quickly.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 21, 2022

If you want to accomplish this, you should keep these tips at the back of your mind as you document product updates: Write in clear and concise language, avoiding technical jargon. Refer to external data sources. Amplitude uses screenshots and short videos to provide a visual representation of what users can expect.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98