Userpilot

SEPTEMBER 5, 2023

So let’s explore deeply how to collect data, design a customer journey, and create a customer experience roadmap that will help you improve product adoption. With Userpilot, you can send surveys, track in-app behavior, create personalized product experiences , and get access to product analytics. Let’s get into the details.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Userpilot

DECEMBER 19, 2022

Use interactive walkthroughs and onboarding checklists to drive early product engagement , boost user activation , and shorten the time to value. Provide continued onboarding using tooltips, slideouts, and modals to offer in-app guidance. Book a demo today to learn more! Implement a checklist to drive product adoption.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

MAY 22, 2024

To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. You should also make sure it aligns with your customer journey KPIs. An all-in-one no-code product growth solution for SaaS product teams. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

DECEMBER 15, 2022

By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. How to use NPS data to make product improvements. ” Tracking NPS is important because it’s a globally recognized metric that makes it easy to benchmark against industry averages.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JANUARY 10, 2022

Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. Let’s look at the most important customer success KPIs for your SaaS product.

Feedback Software 105

Feedback Software Analytic Tools Customer Experience User Testing 105

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. When anyone new joins Intercom, their onboarding pack contains their first “Intermission”– our name for a problem statement.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Key features of marketing resource management (MRM) software. Your chosen tools should have a blend of the following MRM features/categories: Strategic planning and scheduling. Userpilot interactive onboarding flows.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 24, 2022

It tells you how likely users are to recommend your product to others. By analyzing NPS data, you will be able to determine how engaging and profitable your product is. Moreover, you can identify friction points that help you make informed improvements in product design and onboarding experiences. Detractors. Detractors.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

AUGUST 16, 2023

This increases their productivity and efficiency. After choosing the tools , develop guidelines on how to use them to ensure data is of adequate quality and managed in a safe and responsible way. To ensure that staff knows how to use the tools and are familiar with the guidelines, develop onboarding , training, and mentoring programs.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 22, 2023

Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams. A tracking plan benefits teams and stakeholders from across the organization, like, product teams , marketing teams , or UX designers. Book the demo! What is a data tracking plan?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 22, 2023

Documentation helps ensure consistency across teams, facilitates staff onboarding , and helps you improve research processes. To see how Userpilot can help you democratize user research in your company, book the demo! In short, this approach ensures that every team, from product to marketing , has direct access to user insights.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105