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14 Best User Tracking Tools For SaaS in 2024

Userpilot

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Tableau’s dashboards featuring KPI overview. With custom event tracking , teams can create their own events to track in Userpilot. Analytics dashboards.

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. You can download the full report at intercom.com, but for now, I’ll give you an overview of our customer support trends research. Last month, we published the second edition.