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I remember working at a startup where we were striving to get to nightly builds so that we could ship software every day. How we build might change with generativeAI. Maybe how we synthesize customer needs might change with generativeAI, but those broad buckets, I think, are fairly stable. Find 30 minutes.
GenerativeAI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. AIanalytics are coming soon.
For example, if you have access to data sources like user behavioral analytics, support tickets, sales notes, customer interview transcripts, or any other data sources that hint at customer behavior, you might be able to start doing some data mining tests right away. Most teams can start assumption testing without waiting for permission.
The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. The AI Memo – a round up of new research papers, product announcements, important AI companies and key AI concepts worth learning, curated by DOP.
Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2
Strategic foresight, the discipline of exploring multiple possible futures, is how product organisations move beyond backward looking research and start designing for what’s next: new market problems, emerging behaviours, market discontinuities, and entirely new business models.
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