6 Things I Learned About PLG and Customer Success
Gainsight
APRIL 2, 2021
Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . CS Needs to Plan for “Tech Touch” from Day 1.
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