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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

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10 Effective Strategies To Improve NPS and Boost Customer Loyalty in SaaS

Userpilot

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. What is Net Promoter Score (NPS)?

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19 Curated SaaS Product Marketing Examples For Every Stage Of The User Journey

Userpilot

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Let’s jump in.

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12 Strategic Customer Engagement Tactics [+ Examples]

Userpilot

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

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4 Effective Ways To Boost Your User Retention Rate In SaaS

Userpilot

Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. In this article, we’ll look at the key retention metrics and what tactics you can use to improve retention. Onboarding gamification rewards customers for completing certain actions.

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15 Good UX Examples For SaaS Every UX Designer Should Follow

Userpilot

Investing in good UX design will remove unnecessary friction from your product and reduce churn. Userpilot uses preloaders in their web app and Chrome extension to enhance UX. Mixpanel lets first-time users explore the product using demo content. Todoist uses its own to-do checklist for user onboarding. What is good UX?

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What Is Product Intelligence?

Userpilot

Product intelligence is the magic that turns everyday products into smart machines. It’s what helps teams build great product experiences. From Alexa putting on your favorite tunes in the kitchen to Siri setting up your morning alarm, product intelligence is the bridge that connects people to products. Conclusion.