Ronke PM

APRIL 11, 2024

While product teams and their multidisciplinary partners may have a clear vision for the product, customer, and business outcomes, they still need to validate these visions and ensure that customers and prospects will desire the new feature or product. Why is Customer Feedback Important? Gathering customer feedback is invaluable.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Gainsight

FEBRUARY 10, 2022

Almost every business goal outlined by your company can be improved by someone in a customer success role. Because customer success impacts so many sections of your business, it requires a specific mix of CS professionals in order to be successful. Customer Success Roles. Today, CSMs are responsible for so much more. Customer Training.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

Gainsight

OCTOBER 11, 2022

As the technology market enters a new phase, SaaS leaders face a challenge: how to grow their businesses efficiently. By examining these pillars and CS market trends, we’ve taken away three lessons in efficiency from the 2022 Gartner Market Guide for Customer Success Management Platforms. The answer?

Research Software 52

Research Software Reporting Tools Data Visualization User Testing 52

Userpilot

APRIL 6, 2023

They guide your customers through their respective journeys with your brand and help them evolve from sales prospects to loyal advocates of your company. Based on these insights, you can make improvements to your product to make it easier to navigate or create self-service guides for your customers. Why are AI and automation important?

Data Visualization 97

Data Visualization Analytic Tools Research Software Customer Experience 97

Gainsight

NOVEMBER 4, 2020

It’s essential in the relationship with customers to know who your key contacts are within an account. Another bonus of organizing stakeholder information is that CS teams can input essential insights from their customer relationships. QBRs, EBRs, or merely the last time the contact engaged with your company .

Data Visualization 52

Data Visualization Customer Feedback Management Management 52

Gainsight

JULY 5, 2022

Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. As businesses start to mature and grow, many evolve from measuring logo retention to gross retention (GRR) to their ultimate north star, net retention (NRR).

Customer Experience 64

Customer Experience Data Visualization User Testing Customer Feedback 64