Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. All our remotely onboarded agents appreciated the peer-to-peer exercise and they see it as a valuable way to learn best practices from their more experienced colleagues”.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience User Testing 129

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. There’s a simple exercise that brings a lot of clarity to how we can structure our communication about the product with stakeholders. To start the exercise off, we need to write down the list of questions that we get asked by (or that we ask) stakeholders. “Why are we working on this?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Something I should have done better was to continue to devote time to exercise. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization. I believe having a schedule around your interview prep along with stretch goals helped me stay focused.

Automotive 68

Automotive Product Management Product Manager Technical Review 68