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UX Strategy: Step-By-Step Guide for SaaS Companies

Userpilot

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

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Customer Success Renewal Playbook for SaaS Companies

Userpilot

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Whereas customer success playbooks strictly focus on improving the user experience and driving customer success, renewal playbooks aim to drive retention and manage renewals.

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We Made a Mobile App in Six Weeks. Here’s How You Can Too.

Modus Create

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . We felt that the century-old test could use a 21st-century makeover — a mobile app. It’s a proof of concept. .

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When to Send NPS Survey for SaaS? Types, Timing, and Examples

Userpilot

In SaaS, your customer’s opinions and experiences determine your success. Ensuring that the feelings and emotions of the customer are still fresh, making their feedback more reliable and accurate. You can start sending NPS surveys in minutes with the right tools. What about after a customer has churned?

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

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What Is A Bug Report? The Essential Guide + Examples

Usersnap

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. that their bug reporting workflow with external app developers is not really great. Android offers quick, simple bug reporting directly from (test) user to developer.

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Plan with Problems. Execute with Solutions.

Ask Benny

Sprints are internal without any release and feedback from customers. To properly do it, you need to ship it fast to customers, check its performance, and iterate on the solution, until the wanted outcome is reached (see also When Performance Is Measured By Results). Long design and specification cycles. Too detailed sizing efforts.