Inbound KPI Messaging System 
Folding Burritos
JANUARY 25, 2018
How’s that KPI doing?”. If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). Format (How).
Intercom, Inc.
FEBRUARY 10, 2022
The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers. Last month, we published the second edition.
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