Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Think about it as either inbound or outbound comms. People need to trust your “system” and that they’ll reliably get the info they care about. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”. Format (How).

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Gainsight

DECEMBER 23, 2019

So, is there inbound coming in? AO: Yeah, support needs to be the how to break fix system… AS: Critical. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department? This goes back to defining the scope of the group. Net retention.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211