How to Think About Scaling Your Customer Success Team
Gainsight
DECEMBER 23, 2019
That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”
Let's personalize your content