Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. But I think, to adjust for this, as far as your overall support strategy goes, it’s periodically reviewing everything you’re doing for efficiency.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Gainsight

DECEMBER 23, 2019

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52