PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How do you think about budgets? CS: Makes sense.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211