Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

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Reporting Tools Research Software Feedback Software User Testing 211

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. As a user experience (UX) researcher, I use analytics and user testing research to determine how users interact with our mobile app and better understand how their customer experience leads to conversion. Click To Tweet.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. How Mad Paws uses analytics to learn more about their business and woo investors. Mixpanel: Can you speak about how, as a start-up, you use data to attract investors?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

JANUARY 23, 2023

Userpilot is a versatile product growth platform that can help you collect the necessary data and build personalized in-app experiences code-free. Gain customer insights to develop customer-centric strategies. ” KPI vs. OKR. Record a short demo of the tool, describe use cases, and give tips and hints.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

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User Testing Customer Experience Feedback Software Research Software 257

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. And I entirely reject gross revenue as a company-wide KPI.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

ProductPlan

FEBRUARY 8, 2022

Customer obsession is table stakes, but a top-notch product manager must also be adept at using data to understand how to shape the future of the product. They rely on a growing array of tools to manage the process and ensure senior management has visibility into product’s contributions. What’s the difference? Centralize. Communicate.

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Data Visualization Feedback Software Reporting Tools Research Software 99

The Product Coalition

MARCH 15, 2020

Note: Many people go from some desired growth metric (which is not a strategy) to define outputs (features) and then build a roadmap (vanity tactics as they are void of discovery efforts/evidence/data) and head straight for delivery to build those solutions using expensive resources/occupying the attention of precious talent.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Proactively learn about issues that may affect service delivery down the line. 6 Metric aggregation and service quality indicators.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

The Product Coalition

OCTOBER 5, 2021

To ensure you take a holistic approach, review these five key elements of your product development practice: Mindsets Organisation Practices Tools and Technologies Financials 1. Teams that have mixed reporting lines can find themselves pulled apart by competing instructions and priorities.

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Weak Development Team Reporting Tools Research Software Feedback Software 150

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This all plays into the shift left movement that delivers insight – earlier and easier.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 OKR vs KPI vs Metrics. OKRs vs metrics vs KPIs. You can use a scoring system to measure your OKRs.

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

The Product Coalition

JUNE 9, 2022

However, there are some key app analytics metrics that all app product managers should look at. Weekly active users (WAU) and Daily active users (DAU) on the UXCam Dashboard. Analyzing their performance gives an overview of the market situation and insights into your app improvement. Cart activity shown in dashboard from UXCam.

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Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Amplitude

NOVEMBER 4, 2020

Our tool is fundamental to every stage of our product development process. You can’t start measuring your product’s impact until you know what key performance metric (KPI) is most indicative of product success. We even wrote a playbook about it, and have used our own tool to help us understand what our North Star should be.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

The Product Coalition

SEPTEMBER 14, 2020

Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. An MVT is the most efficient but valid way to gather data regarding a hypothesis. Analyze the results for insights not to declare ideas as winners 6.

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User Testing Data Visualization Product Research Customer Experience 97

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. Business understanding, effective communication and systems thinking. Dan is an active member on LinkedIn with over 30k followers.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. This all plays into the shift left movement that delivers insight – earlier and easier.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Start by assessing your digital analytics. You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more. This stage considers users, products, company goals, and KPIs. Due to a rise in mobile searches, you must make your website mobile-friendly.

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Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

NOVEMBER 11, 2020

DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. Account Attributes are descriptive data (or metadata) associated with a record or user profile. An Activated user is one who has realized First Value from your service. Measurement Terminology. Account Attributes.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

JUNE 25, 2021

You should outline realistic and achievable objectives and KPIs for your product. User journey maps , a research-based visual representation of your user’s experience with your product, are a reliable way of visualizing touchpoints, pain points, and obstacles. Your product should be positioned – i.e

Research Software 57

Research Software Analytic Tools Feedback Software Onboarding KPIs 57

The Product Coalition

DECEMBER 8, 2020

A view into Ikea’s integrated activity system. Strains of core activities that run through the organization and stabilize a system just like reinforcing rods made of steel. For instance, the razor company aligned their activities with P&G’s well respected advertising and customer research activity system.

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Analytic Tools Research Software Customer Experience Systems Review 102

PMLesson's Ace the PM Interview

JANUARY 12, 2022

The best way to get ready is by reviewing some real TPM interview questions from some of the top tech companies like Facebook, Google, Amazon, and more. For example, these questions are typically focused on system design. In many instances, TPM candidates are asked to think through and design a product's system architecture.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

The Product Coalition

NOVEMBER 26, 2019

engineers, designers, data engineers, simply don’t care, or lack “right culture”, but that’s actually rarely the case. Product managers spend a lot of time in stakeholder meetings, planning sessions, reviews, standups, retrospectives, and even more in creating artifacts: OKRs, roadmaps, epics and user stories.

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Onboarding KPIs Product Research Agile User Testing 78

Hutwork

MARCH 9, 2018

The data backs it up. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. You also need to name KPIs for product people.

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Article Feedback Software Research Software User Testing 82

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Some you’ll find from your data and analytics. Review every touchpoint a customer may have with your organization. Deliver consistent excellence.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. Do your research—collect quantitative and qualitative data. Demographic data (leads & customers). Website analytics.

Customer Experience 67

Customer Experience User Testing User Experience Customer Feedback 67

The Product Coalition

JANUARY 12, 2020

It’s totally tool-agnostic?—?you The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. This guide is tool agnostic, you can track OKRs on a whiteboard if you like?—?you But a week into it, when they report on progress, they are still only running a 6-minute mile.

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Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Alchemer Mobile

NOVEMBER 25, 2019

So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. Robi Ganguly: And this is really an ongoing process. average, which is really just fantastic.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Gainsight

DECEMBER 23, 2019

She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How do you think about budgets? CS: Makes sense.

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Customer Experience Onboarding KPIs User Friction Data Visualization 52