Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. So, is there inbound coming in? Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already. Q: Favorite PM resource or blog?

Automotive 68

Automotive Product Management Product Manager Technical Review 68