Intercom, Inc.
FEBRUARY 10, 2022
The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. Last month, we published the second edition.
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
Have a friend from the company you are applying to peer review your resume so that it’s in line with the company and position. This is somewhat because the automotive industry typically has slower cycles than high-tech. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.
Gainsight
DECEMBER 23, 2019
Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. AO: If you hire CSM’s who have more technical acumen, sometimes they can handle more accounts than fewer accounts. So, is there inbound coming in? Adam Strong: Thank you.
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