Data Visualization Inbound KPI System 
Folding Burritos
JANUARY 25, 2018
How’s that KPI doing?”. Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there.
PMLesson's Ace the PM Interview
NOVEMBER 4, 2019
In the real world, you have time for ideation, resources to validate your assumptions (via data, tools or other resources) and usually a lot more background information and knowledge to work with. It's at the intersection of art and science and to the surprise of many is extremely data-driven. Why or why not? That's a wrap!
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Gainsight
DECEMBER 23, 2019
She was most recently customer success head at BetterWorks where she led services, customer support management, ops, and training team. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How do you think about budgets? CS: Makes sense.
Intercom, Inc.
FEBRUARY 10, 2022
To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.
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