PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

An example would be Amazon where you should have a resume that screams Leadership Principles. The payments space in Asia is exploding right now, and there’s a need for Product leadership in this area. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.

Automotive 68

Automotive Product Management Product Manager Technical Review 68

Gainsight

DECEMBER 23, 2019

Previously, she was a Senior Customer Success Leader at both Zuora and Cornerstone OnDemand helping to scale both those SaaS businesses and prior to that she spent five years at SalesForce in various leadership roles. So, is there inbound coming in? AO: Yeah, support needs to be the how to break fix system… AS: Critical.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211