Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% As part of this, we’ll see more companies adopting self-serve support and proactive messaging using dynamic, personalized content to anticipate issues before they happen.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

JANUARY 21, 2022

One of the most important goals of a product release note is to communicate the value of product improvements to the customer. If you want to accomplish this, you should keep these tips at the back of your mind as you document product updates: Write in clear and concise language, avoiding technical jargon. Make it user-centric.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. User segmentation for targeted messaging. Book the demo to find out more! Best onboarding platforms: Intercom.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52