Intercom, Inc.

NOVEMBER 4, 2020

Below, we share our favorite tips for proactively and automatically resolving queries, at scale. These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Tip 1: Automatically answer common holiday questions.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Alchemer Mobile

JUNE 15, 2021

Here are seven practical tips to make remote work work for your product team. 7 collaboration tips for remote product teams. Lean on recorded visual explanations, drawings, and flows in order to make your message more personal, even when it’s asynchronously created. Select the right remote tech tools.

Data Visualization 195

Data Visualization Research Software Product Research User Testing 195

Alchemer Mobile

MAY 28, 2019

Let’s take a look at three customer engagement tips for Lifestyle apps, including a “scorecard” showing average engagement and feedback benchmarks in the category. 3 tips for Lifestyle apps. You could, but you probably won’t get your message across very effectively. Proactively provide in-app messages for quick announcements.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Userpilot

AUGUST 28, 2023

Using in-app messages to highlight brand value while maintaining content and visual consistency. You can also adopt the following practical tips for creating a positive brand experience: Personalize onboarding by tailoring it to users’ needs by aligning with the brand experience and avoiding feature overload.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Intercom, Inc.

SEPTEMBER 26, 2018

This means crafting a message strategy that truly engages its recipients on a regular basis. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

The Product Coalition

APRIL 19, 2022

When customers visit your website and then go to your company’s Instagram account, the colors and messaging should be consistent. Expert Tips to Improve Ecommerce Web Design was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

User Testing 169

User Testing Product Research Customer Feedback Customer Experience 169

Sachin Rekhi

MARCH 14, 2020

However, what I found most interesting were the tips for how individuals could cope and ultimately thrive in a remote work setting. I wanted to share five such tips I took away from the book. I hope these remote work tips were helpful for you and if you enjoyed them, I encourage you to explore all the tips from the book itself.

Books 167

Books Messaging Naming Presentation 167

The Product Guy

MARCH 5, 2020

– and, although we wish it were true, one message or document doesn’t work for all groups. Watch this talk to learn some tips on how to frame conversations and set yourself up to succeed in talking to these different audiences.

Document 162

Document Enterprise Leadership Messaging 162

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Say it like you mean it.

Messaging 118

Messaging Customer Experience Branding Airlines 118

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. set simple rules ( e.g. leverage email for non-urgent communications, instant messaging for urgent messages, & meetings for decision-making) and get alignment from your team to follow them.

Product Management 174

Product Management Product Manager Document Leadership 174

People-First Product Leadership

MARCH 4, 2024

Even though it is a large enterprise, you can apply these tips within any size of company. Tip 1: Start with specific goals in mind, but once achieved don't rest on your success. The principles of identifying and forming your own product community remain the same. Build buy-in right from the start. Then evolve your thinking.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Intercom, Inc.

MAY 8, 2018

To help you get started, here are a few tips on how we decided which apps to feature in our own Messenger Home: 1. One pro tip: don’t feature too many apps on your Messenger Home. Leave me a message below. The post When messaging becomes more than just chat: which apps should I use? Assign an owner for your Messenger.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Intercom, Inc.

NOVEMBER 13, 2018

To help you stay on top of your support this season – without increasing overhead – we’ve curated a few tips for automating your support load. These tips apply broadly to many different automation products, but if you’re an Intercom customer, they’re actionable today and require no engineering work.

Customer Experience 183

Customer Experience B2C Messaging Engineering 183

Userpilot

NOVEMBER 21, 2023

To evaluate your in-app messages, use flow analytics. You can reach out to them with an in-app message and invite them to take part in the test. In-app messages are great for reaching active users, and emails can help you reach the inactive ones. If users haven’t seen the messages, target them with more.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

The Product Coalition

MAY 24, 2023

Use graphics to draw attention to key elements or to emphasize your message. Or email us: info@alconost.com Making A Training Video For Software: 10 Tips was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

Feedback Software 124

Feedback Software Data Visualization User Testing Customer Experience 124

Johanna Rothman

JUNE 19, 2023

Here are several unsolicited offers I received in email and various messaging today: An unsolicited email explaining my site was slow and not high-ranking in SEO. ” The post Consulting Tip #2: Avoid Unsolicited Offers of Help from Strangers appeared first on Johanna Rothman, Management Consultant.

Consulting 96

Consulting User Testing Messaging Engineering 96

The Product Coalition

FEBRUARY 14, 2023

Operationalize Getting Insights from Metrics: Tips for Product People was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story. #Site visitors (digital sign-ups) — people who interact with our loan calculator are more likely to sign-up.

Data Visualization 152

Data Visualization Customer Feedback KPI Customer Experience 152

Johanna Rothman

AUGUST 15, 2023

Do not message your LinkedIn contacts as a way to create a newsletter. And they don't have to resort to these fake happy/chirpy/perky messages. This is one of an intermittent series of consulting tips. How Each Kind of Marketing Works Active marketing makes the marketer feel better. Focus on the value you offer.

Consulting 72

Consulting Workshop Messaging Blog 72

Agile Velocity

NOVEMBER 17, 2022

Critical feedback is part of the groundwork for any great team, and below are some tips to help give critical, specific, and loving feedback to your teammates. Allowing the recipient to leave the meeting and digest the message, and then checking back in the days following, creates a space of growth for both parties.

Feedback Software 91

Feedback Software Feedback Loop Agile Construction 91

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job! Upsell message built in Userpilot. Userpilot onboarding flow builder.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Roman Pichler

JANUARY 8, 2019

Alternatively, you may want to unbundle one or more features into a new product, as Facebook did with Messenger in 2014 when the company released the messaging feature as a stand-alone app. The post Tips for Rewriting a Digital Product appeared first on Roman Pichler.

Product Research 217

Product Research Customer Experience User Testing Analytic Tools 217

Intercom, Inc.

MARCH 25, 2020

To ensure your message reaches all the right people, there are some things you should do, and some you should avoid: Do send a chat or post in your app. Do send messages to engaged recipients only. Going from 100 emails a day to 10,000 can cause email providers to mark your message as spam.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

Intercom, Inc.

MAY 11, 2018

In order to avoid confusion and delays, you should develop a live chat etiquette that sets the standard for your messaging. With that in mind here’s our top tips on developing your own company’s chat etiquette: Be proactive. A conversation with 6 exchanged messages makes leads 250% more likely to become a customer.

User Friction 196

User Friction Customer Experience Messaging Naming 196

Userpilot

JUNE 29, 2022

In addition, we’ll look at six tips to help you create a compelling product story. Select a story medium that’s more relevant to your audience and close out your message with an appropriate call to action. 6 Tips to creating a compelling product story. Define your buyer persona and core message.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

MARCH 25, 2024

Improve your customers’ experiences In-app messages and guidance are also great for optimizing the customer experience , which improves customer satisfaction and is closely linked to retention and loyalty. The actual prices are just the tip of the iceberg. Contextual prompts that guide and reengage at-risk users.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 1, 2022

The ten tips and best practices for good software adoption include: Collecting user data with a welcome screen to segment users and personalize the onboarding experience. 10 tips for a successful software adoption process. Let’s go over the ten user onboarding tips: 1. Deciding to keep using it or abandon it.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

OCTOBER 23, 2022

15 tips for acquiring and retaining customers. 15 tips for acquiring and keeping repeat customers in SaaS. Take measures to prevent involuntary churn: send in-app messages , email reminders, and notify clients of payment failure with notification banners. 15 tips for acquiring and keeping repeat customers.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

The Product Coalition

AUGUST 12, 2020

Have they responded to your message timely? What digital tools for messaging, videoconferencing, storing and sharing information, and other collaboration channels they use to set successful communication with clients? These tips may seem very obvious and straightforward. Do they understand your requests?

Software Developers 146

Software Developers Software Development Feedback Software Software Review 146

Userpilot

MARCH 23, 2023

Let’s take a look at some reasons why customers churn and some actionable tips for churn reduction. This could happen if you don’t know who your ideal buyer persona is and, as a result, your marketing messaging isn’t clear and targeted. Then, create a marketing message that speaks your audience’s language.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

280 Group

NOVEMBER 22, 2016

You may be tempted to respond immediately to messages as they come in. The post Product Management Productivity Tip #2: Master Email appeared first on 280 Group Product Management. You may read the same email multiple times. You may allow emails to get you off track from doing what is most important. continue reading].

Product Management 120

Product Management Product Manager Management Management 120

Modus Create

JULY 13, 2021

These tips will help you encourage asynchronous communication in your organization and target the root causes of stress at work. Most of us also use only two statuses on real-time messaging channels – in a meeting or available. The post 8 Tips to Master Asynchronous Communication appeared first on Modus Create.

Product Research 98

Product Research Feedback Software Feedback Loop Customer Experience 98

ProductPlan

OCTOBER 6, 2022

So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?) I looked to product marketing to craft a message and test it with our customers before enabling our customer-facing teams.

Product Research 96

Product Research User Testing Research Software Feedback Software 96

Mixpanel

MARCH 11, 2020

Tip: Avoid asking leading questions with easy answers (read on for some ideas…). Tip: Apply the Rule of Three and ask the same thing in different ways. Tip: When you need an honest answer to a critical question, try to do it in person or over a video conference to get the best read on their response.

User Testing 124

User Testing Customer Feedback Feedback Software Customer Experience 124

Intercom, Inc.

OCTOBER 28, 2020

Today, we’re excited to unveil the newest message type in Intercom, Banners. Banners are a highly effective new type of message for your customer engagement strategy. Traditionally, banner messages have been relatively blunt instruments – eye-catching, sure, but not exactly sophisticated.

User Testing 239

User Testing Customer Feedback Customer Experience Data Visualization 239