Userpilot

AUGUST 28, 2024

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data, tracking KPIs like CSAT and NPS , and identifying trends to improve the user experience. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. This not only enhances your product's value but also fosters loyalty among your user base. It's a crucial point in the sales funnel where prospects are evaluating your product and comparing you with other companies.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Research Software 88

Userpilot

JUNE 17, 2024

Leveraging the right tools for customer insights can significantly enhance your ability to gather, analyze, and act on customer data. Best tool for project management – Jira : Jira is an excellent project management tool designed for agile teams. There are books, webinars , podcasts, blogs, and more to help augment knowledge.

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

JUNE 27, 2024

Here are some essential tools: Best tool for feedback collection and product analytics – Userpilot : A no-code tool, Userpilot lets customer insight managers trigger in-app surveys, conduct funnel and path reports, and visualize data on custom dashboards that are easily sharable with stakeholders.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. In this guide, we’ll explore the various types of business analytics, delve into practical use cases, and highlight the best tools to empower your strategy.

Data Visualization 79

Data Visualization Analytic Tools Research Software Feedback Software 79

Userpilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” and wondered how it’s different from traditional product management. This guide takes a deep dive into the world of technical product management , showing you how to become one of these in-demand professionals.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Feedback Software 92

Userpilot

FEBRUARY 19, 2024

It could be push changes that bring your entire product down. Impact assessment uses organizational, McKinsey 7S, and tools-based methods for goal alignment and data-driven insights. Involve business leaders in brainstorming with tools like Miro to identify diverse impacts of change. Whatever it is, it’s not good.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Reporting Tools 93

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer support specialist. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Feedback 52

Userpilot

NOVEMBER 29, 2023

A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Monitoring and analyzing customer retention through reports. A retention specialist needs to be proficient in an array of software across categories.

Data Visualization 87

Data Visualization Reporting Tools Customer Experience Feedback Software 87

Userpilot

AUGUST 19, 2024

TL;DR A customer success analyst ensures customers achieve their goals with the software by analyzing data , tracking KPIs, and identifying trends to improve the user experience. They work closely with customer success managers to enhance retention, reduce churn, and drive product adoption.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JUNE 19, 2024

A customer insights manager collects and analyzes customer data, segments audiences , and prepares reports to inform strategic decisions. Junior customer insights manager: Moving to this role entails taking on more responsibility in conducting data analysis, developing reports, and assisting in the formulation of strategic recommendations.

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. TL;DR This is a data-driven professional who analyzes customer behavior and metrics to ensure user success and product adoption.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Gainsight

SEPTEMBER 9, 2024

Real-time insights are the difference between being reactive and proactive. They’re like an always-on heart monitor for your customer accounts, continuously providing you with the vital signs you need to keep things running smoothly. So, why wait to react when you can be proactive?

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Reporting Tools 52

Gainsight

SEPTEMBER 9, 2024

Real-time insights are the difference between being reactive and proactive. They’re like an always-on heart monitor for your customer accounts, continuously providing you with the vital signs you need to keep things running smoothly. So, why wait to react when you can be proactive?

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Reporting Tools 52

Userpilot

AUGUST 12, 2024

Best segmentation and analytics tools. Implementing segmentation analytics involves gathering qualitative and quantitative data through surveys and product usage tracking. Pendo is a DAP that offers mobile device support and allows segmentation based on product usage , visitor data, account information, and mobile metrics.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

AUGUST 28, 2024

Interested in product assistant roles? In this guide, we’ll explore the ins and outs of product assistant roles through detailed job descriptions and handy templates. A product assistant job description outlines the essential tasks, skills, and qualifications required to effectively support the product management team.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2024

Here are some ideas on how to make your journey easier and more meaningful: Leverage advanced analytics tools : Tools like SQL, Userpilot , and Power BI can help uncover deep insights and visualize data in a comprehensible manner. Education and experience alone may not make you the best customer insights manager.

Data Visualization 52

Data Visualization Customer Feedback User Testing Analytic Tools 52

Userpilot

JULY 31, 2024

In today’s ultra-competitive landscape, your product development strategy is a roadmap that helps you navigate the journey from product idea to market success. In this article, we present a product manager’s guide to creating and successfully executing a product development strategy. Not sure where to begin?

Analytic Tools 80

Analytic Tools Research Software Feedback Software User Testing 80

Userpilot

AUGUST 28, 2024

TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Proactively Identify Issues : Monitor customer interactions to spot potential problems early and proactively address them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 2, 2024

This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. Improve product usability by analyzing data to find issues through funnel analysis and session recordings. Monitor with a churn prevention dashboard to improve retention.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 20, 2024

Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. Looking into tools for retention managers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Here are our top three takeaways from the Gartner report. Customer data is bigger than ever.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. We wanted it to feel seamless and invisible.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

AUGUST 31, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer service representative. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Looking into tools for customer experience analysts? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, they analyze customer data, feedback, and behaviors to enhance user satisfaction and retention, ensuring the software meets user needs and expectations.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

AUGUST 30, 2024

The specific requirements for this position will vary depending on the company size, industry, and the complexity of the products or services offered. Looking into tools for customer service representatives? Looking into tools for customer service representatives? Book a demo to see it in action!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 27, 2024

Embarking on a career as a product specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product specialist. Let’s dive in!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Master Product Knowledge : Stay updated on all aspects of your product. Be Proactive : Anticipate potential issues and provide solutions before customers encounter problems. Proactive support can prevent frustration and enhance customer satisfaction. Looking into tools for customer support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 28, 2024

TL;DR A marketing analyst is a professional who carries out market research for a product, tracks trends , and identifies growth opportunities for the company. Tools are a critical part of a marketing analyst’s work and determine how efficient you are. Looking into tools for marketing analysts? Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Some essential tools to add to your tech stack as a retention manager include: Userpilot, Churnzero, Custify, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to improve customer satisfaction, retention, and growth in your SaaS business? What does a customer success director do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. But as a SaaS business, how can you design a UI that opens the door to increase product engagement ? It’s about crafting the visual and interactive aspects of a digital product.

Feedback Software 81

Feedback Software User Testing Analytic Tools Research Software 81

Userpilot

JULY 11, 2024

To achieve this, they need access to powerful tools that help them understand customer behavior, personalize engagement, and proactively address potential churn risks. Some tools to check out include Userpilot, ChurnZero, ClientSuccess, etc. Looking into tools for retention managers? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 20, 2024

Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. Track customer sentiment score to measure the effectiveness of product strategies and identify areas for improvement. What is the customer sentiment score?

Data Visualization 85

Data Visualization Feedback Software Customer Feedback Customer Experience 85

Userpilot

AUGUST 28, 2024

Use data effectively : Leverage data analysis tools to gather insights and make informed decisions. Collaborate with teams : Work closely with product, marketing, and support teams to implement customer-centric solutions. Be proactive : Anticipate customer needs and address potential issues before they arise.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. A customer support specialist in a SaaS company is responsible for ensuring customer satisfaction by handling software-related inquiries, troubleshooting technical issues, and providing effective solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 29, 2024

Tools for insightful user behavior analytics. Tools such as Userpilot and Google Analytics are effective for this purpose. Increase product adoption and stickiness. Create data-driven product strategies. Product/feature adoption rate. Feature and events reports. Choose the right type of analytics report.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software User Testing 81