Userpilot

NOVEMBER 29, 2023

A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Monitoring and analyzing customer retention through reports. A retention specialist needs to be proficient in an array of software across categories.

Data Visualization 96

Data Visualization Reporting Tools Feedback Software Customer Experience 96

Userpilot

MAY 30, 2024

Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and product marketing managers – leading to inefficient workflows and potential product failures. Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. We also share 10 customer experience best practices that will help your product exceed customer expectations and retain them long-term. Provide proactive customer service by anticipating and addressing issues before they escalate.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 15, 2024

There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions. Users unaware of product updates. Better customer support. Competitive advantage.

User Friction 99

User Friction Customer Communications Analytic Tools Feedback Software 99

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? Important features to look out for in a self-support tool. Seven of the best software tools to choose from, along with their features and pricing. What are the benefits of customer self-service software? You clicked on the right guide.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

FEBRUARY 29, 2024

Tools for insightful user behavior analytics. Tools such as Userpilot and Google Analytics are effective for this purpose. Increase product adoption and stickiness. Create data-driven product strategies. Product/feature adoption rate. Feature and events reports. Choose the right type of analytics report.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software User Testing 91

Userpilot

MAY 21, 2024

TL;DR Customer churn is a vital metric for SaaS enterprises, reflecting product value and customer satisfaction that must be calculated with industry benchmarks to gauge performance against competitors. Churn reflects user engagement with a product , the value they find in it, and the effectiveness of retention efforts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Here are our top three takeaways from the Gartner report. Customer data is bigger than ever.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 18, 2023

In short, user path and product analysis are a necessity for all product managers trying to design a smooth user experience. It’s always a good idea to conduct a user path analysis, but here are specific moments when it is especially useful: Identify product usage patterns to understand the user journey better.

Data Visualization 99

Data Visualization User Testing Customer Feedback Analytic Tools 99

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. We wanted it to feel seamless and invisible.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. CRO analytics is about leveraging quantitative data and analytics to understand how users interact with a product, service, or series of web pages.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

eG Innovations

AUGUST 4, 2022

Every modern monitoring product will have some capabilities to leverage thresholds of some sort to automatically raise alerts when critical metrics pass a value that indicates something of concern may be occurring, such as a performance slowdown, resource constraint, or availability issue. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics. You can also use UBA data to recommend content and products contextually. Ready to practice? How to track user behavioral data.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

eG Innovations

FEBRUARY 16, 2023

We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management – Enterprise (APM) Tools Emotional Footprint Buyer’s Guide. Download the report here.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Customer Experience 52

eG Innovations

JULY 13, 2021

This is exactly the kind of requirement that eG Enterprise is built for, which is what prompted Atos to start using the product five years ago. In the pre-virtualization era, it was fairly easy to monitor the state of all elements within a network because the signals provided by the individual components were enough.

Reporting Tools 52

Reporting Tools Customer Feedback Customer Experience Weak Development Team 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Since you need the right tools to follow a customer insights strategy.

Data Visualization 86

Data Visualization Analytic Tools Research Software Feedback Software 86

Userpilot

OCTOBER 31, 2023

By regularly checking your analytics data, you will proactively spot issues and find ways to resolve them. This ensures your product remains enjoyable for users, boosting retention and loyalty. We will also go over free and paid product analytics tools that can help facilitate the process. across the customer journey.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

eG Innovations

MARCH 28, 2023

monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products. What eG Enterprise Supports for IGEL Monitoring? This is where IGEL monitoring fits in.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

eG Innovations

FEBRUARY 5, 2020

The ability to proactively test the user experience would go a long way for being able to ensure application stability and performance around the clock. With the tools in place it was important to quickly start looking at what was going on and taking a close look at everything. Web-application Down.

Customer Experience 90

Customer Experience User Experience User Testing Reporting Tools 90

eG Innovations

JANUARY 25, 2023

monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products. What eG Enterprise Supports for IGEL Monitoring? This is where IGEL monitoring fits in.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

eG Innovations

SEPTEMBER 22, 2021

Enabling Proactive Monitoring of IT Applications and Infrastructures. The Dictionary Definition of Proactive. Proactive /pr???akt?v/. What is Proactive Monitoring? Proactive monitoring means a business is continuously searching for signs that indicate a problem is about to happen.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Software Review 52

The Product Coalition

OCTOBER 20, 2023

37% of the 4,500 respondents who work in marketing and advertising reported using AI in their work. If your product or service matches the expectations of your audience of potential customers, it can be extremely beneficial. Everything, from products to marketing, must incorporate personalization. How is AI used in marketing?

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

MAY 31, 2022

Companies that provide proactive support will have more delighted customers who want to continue doing business with them. They deal with numerous tools every day, so they subconsciously expect exceptional customer service. Proactive support is what they crave. You can use several tools for proactive customer support.

Feedback Software 93

Feedback Software Reporting Tools User Testing Customer Feedback 93

Userpilot

MARCH 7, 2022

Sadowski, the Founder, and CEO of Brand24, in one of our Product Heroes episodes. Watch all Product Heroes episodes here. Sadowski is the founder and CEO of Brand24 , a social media monitoring solution that provides instant access to brand mentions across social, news, blogs, and more. How it started. Their goal?

Analytic Tools 131

Analytic Tools Data Visualization Reporting Tools Technical Review 131

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Finally, implement the solutions and monitor their impact. What is root cause analysis in product management? This is the main question we explore in this article.

Feedback Software 109

Feedback Software Analytic Tools Research Software User Testing 109

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

eG Innovations

AUGUST 25, 2022

Importance of Proactive Alerting. When evaluating a monitoring product, it is essential you fully understand its alerting capabilities. Alerting is a responsive action triggered by a change in conditions within the system being monitored. Modern Alerting Technologies.

Reporting Tools 52

Reporting Tools White Paper Data Visualization Software Review 52

Userpilot

AUGUST 14, 2023

But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? There are five ways to collect user data as a product marketer: Building a sign-up flow with multiple steps and screens to collect job titles, goals, and jobs to be done.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

eG Innovations

MARCH 26, 2021

In this blog post, we will look at five key capabilities that VMware Horizon administrators need in their monitoring tools to enable them to monitor, diagnose, fix, and operate their VMware Horizon deployments: 1 Monitoring the User Experience of VMware Horizon Users. 5 Reporting and Analytics.

Reporting Tools 105

Reporting Tools Analytic Tools Data Visualization Software Review 105

eG Innovations

JANUARY 28, 2022

Instead, they can deploy one eG Enterprise instance to which agent-based and agentless monitoring provides deep diagnostics and analytics for multiple customers (tenants). The distinct advantage of multi-tenant configurations for MSPs is that they can use a single unified interface to monitor multiple customers.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Enterprise 59