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Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. I consider it an essential customer relationship measure for every product company and find this system yet another relevant technique for measuring the product/market fit.

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Upcoming Speaking Engagements

Bain Public

I share my passion for product through workshops, published articles and speaking engagements. Banff Interactive Screen 2003, Banff, Canada Flash Forward 2002, San Francisco, U.S. Paul Ortchanian is a pro in injecting strategies and tactics to monetize his client's businesses. Interested in having me speak or attend an event?

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3 Must-Have Product Leadership Skills to Survive the Corona Crisis

The Product Coalition

To survive and succeed, your product leadership must be sharper than ever. Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Agile Is the New Steady State Agile as a mindset and a way of life, not as a development methodology.

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The Ultimate List of Product Leaders You Must Follow (UPDATED)

The Product Coalition

He is very involved in content marketing discussions on his blog. In particular, he is interested in successful launch strategies and growth hacking visibility across the key marketing platforms. Scott Sehlhorst is a product management and strategy consultant, focusing on enterprise transformations?—?helping