Key Advice and Strategies for Mobile Product Managers
Alchemer Mobile
AUGUST 27, 2020
do not interface with developers in a technical way). Go beyond NPS as a core KPI. Introduced in the Harvard Business Review in 2003, NPS is still appealing because it provides one consistent scale to measure customer sentiment over time. Over half of respondents (65 percent) considered themselves mildly technical (i.e.
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