2003 Development KPI Weak Development Team 
Alchemer Mobile
AUGUST 27, 2020
do not interface with developers in a technical way). Go beyond NPS as a core KPI. Introduced in the Harvard Business Review in 2003, NPS is still appealing because it provides one consistent scale to measure customer sentiment over time. Over half of respondents (65 percent) considered themselves mildly technical (i.e.
Sachin Rekhi
JUNE 18, 2015
Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Analysis Team. The Origin of NPS.
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